Restoring your subscription

On a new phone

Sign in, open your kennel, then go to More → Subscription and tap Restore purchases. KennelFetch finds the subscription on your App Store or Google Play account.

"This subscription belongs to another kennel"

A subscription pays for one kennel. If your store account already pays for a different kennel, KennelFetch says "This subscription belongs to" that kennel's name. Restoring never moves a subscription from one kennel to another.

"We didn't find a subscription"

Make sure you are signed in to the same App Store or Google Play account you used to subscribe.